[
  {
    "id": "klarna-ai-assistant",
    "company": "Klarna",
    "industry": "Fintech",
    "vendor": "OpenAI",
    "use_case": "Customer service assistant handling refunds, returns, payments and disputes",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2024-02-27",
    "date_basis": "published",
    "source_url": "https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/",
    "evidence_quote": "Now live globally for 1 month",
    "notes": "In May 2025 the CEO said Klarna was hiring human support again after quality concerns: https://fortune.com/2025/05/09/klarna-ai-humans-return-on-investment/",
    "checked_on": "2026-10-17"
  },
  {
    "id": "mcdonalds-ibm-drive-thru",
    "company": "McDonald's",
    "industry": "Restaurants",
    "vendor": "IBM",
    "use_case": "Automated Order Taker for drive-thru voice ordering in 100+ US restaurants",
    "type": "Voice agent",
    "status": "Killed",
    "evidence_date": "2024-06-17",
    "date_basis": "published",
    "source_url": "https://www.cnbc.com/2024/06/17/mcdonalds-to-end-ibm-ai-drive-thru-test.html",
    "evidence_quote": "The so-called Automated Order Taker will be shut off no later than July 26",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "dpd-support-chatbot",
    "company": "DPD",
    "industry": "Logistics",
    "vendor": "Not stated in source",
    "use_case": "AI element of online customer support chat",
    "type": "Customer-facing agent",
    "status": "Killed",
    "evidence_date": "2024-01-19",
    "date_basis": "published",
    "source_url": "https://www.bbc.com/news/technology-68025677",
    "evidence_quote": "The AI element was immediately disabled and is currently being updated.",
    "notes": "Disabled after a system update caused it to swear at a customer. Status reflects the evidence date.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "goldman-sachs-devin",
    "company": "Goldman Sachs",
    "industry": "Banking",
    "vendor": "Cognition (Devin)",
    "use_case": "Autonomous coding agent working alongside the firm's developers",
    "type": "Coding agent",
    "status": "Pilot",
    "evidence_date": "2025-07-11",
    "date_basis": "published",
    "source_url": "https://www.cnbc.com/2025/07/11/goldman-sachs-autonomous-coder-pilot-marks-major-ai-milestone.html",
    "evidence_quote": "The bank is testing an autonomous software engineer from artificial intelligence startup Cognition",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "goldman-sachs-gs-ai-assistant",
    "company": "Goldman Sachs",
    "industry": "Banking",
    "vendor": "In-house (multiple approved LLMs)",
    "use_case": "GS AI Assistant for summarizing, drafting, data analysis and translation",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2025-06-23",
    "date_basis": "published",
    "source_url": "https://www.foxbusiness.com/technology/goldman-sachs-announces-firmwide-launch-ai-assistant",
    "evidence_quote": "the firmwide launch of the GS AI Assistant",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "jpmorganchase-llm-suite",
    "company": "JPMorganChase",
    "industry": "Banking",
    "vendor": "In-house",
    "use_case": "LLM Suite generative AI platform for employees",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2025-06-03",
    "date_basis": "published",
    "source_url": "https://www.jpmorganchase.com/about/technology/blog/llmsuite-ab-award",
    "evidence_quote": "the platform went from zero to 200,000 onboarded users within eight months",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "taco-bell-voice-ai",
    "company": "Taco Bell",
    "industry": "Restaurants",
    "vendor": "Not stated in source",
    "use_case": "Voice AI drive-thru ordering",
    "type": "Voice agent",
    "status": "Production",
    "evidence_date": "2025-08-29",
    "date_basis": "published",
    "source_url": "https://www.bbc.com/news/articles/ckgyk2p55g8o",
    "evidence_quote": "the fast-food chain has introduced the technology at over 500 locations in the US",
    "notes": "Company said it is rethinking where to use voice AI after viral errors.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "nyc-mycity-chatbot",
    "company": "New York City government",
    "industry": "Public sector",
    "vendor": "Microsoft Azure",
    "use_case": "MyCity chatbot answering business rules questions",
    "type": "Customer-facing agent",
    "status": "Killed",
    "evidence_date": "2026-02-04",
    "date_basis": "published",
    "source_url": "https://themarkup.org/artificial-intelligence/2026/01/30/mamdani-to-kill-the-nyc-ai-chatbot-we-caught-telling-businesses-to-break-the-law",
    "evidence_quote": "The city has taken down the chatbot",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "morgan-stanley-debrief",
    "company": "Morgan Stanley",
    "industry": "Wealth management",
    "vendor": "OpenAI",
    "use_case": "AI @ Morgan Stanley Debrief: meeting notes, action items and draft follow-up emails for advisors",
    "type": "Employee assistant",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://www.morganstanley.com/press-releases/ai-at-morgan-stanley-debrief-launch",
    "evidence_quote": "Through this rollout, Financial Advisors continue to see first-hand the real benefits GenAI delivers to their practices.",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "commbank-voice-bot",
    "company": "Commonwealth Bank of Australia",
    "industry": "Banking",
    "vendor": "Not stated in source",
    "use_case": "AI voice bot in customer service call centres",
    "type": "Voice agent",
    "status": "Production",
    "evidence_date": "2025-08-21",
    "date_basis": "published",
    "source_url": "https://www.abc.net.au/news/2025-08-21/cba-backtracks-on-ai-job-cuts-as-chatbot-lifts-call-volumes/105679492",
    "evidence_quote": "the customer service roles were not redundant despite introducing an AI-powered \"voice-bot\"",
    "notes": "The bank reversed 45 job cuts it had tied to the bot.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "nubank-devin-etl-migration",
    "company": "Nubank",
    "industry": "Fintech",
    "vendor": "Cognition (Devin)",
    "use_case": "Agent-driven migration of a multi-million line ETL monolith",
    "type": "Coding agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://devin.ai/customers/nubank",
    "evidence_quote": "Data, Collections, and Risk business units verified and completed their migrations in weeks instead of months or years.",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "lyft-claude-customer-care",
    "company": "Lyft",
    "industry": "Transportation",
    "vendor": "Anthropic Claude via Amazon Bedrock",
    "use_case": "Customer care AI assistant",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2025-02-06",
    "date_basis": "published",
    "source_url": "https://www.lyft.com/blog/posts/lyft-and-anthropic-team-up-to-redefine-customer-obsessed-ai",
    "evidence_quote": "Since its deployment, Lyft's customer care AI assistant has reduced the average customer service resolution time by 87%",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "wiley-agentforce",
    "company": "Wiley",
    "industry": "Publishing and education",
    "vendor": "Salesforce Agentforce",
    "use_case": "Conversational customer self-service",
    "type": "Customer-facing agent",
    "status": "Pilot",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://www.salesforce.com/customer-stories/wiley/",
    "evidence_quote": "Wiley is piloting Agentforce to help customers with dynamic, conversational self-service.",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "air-india-aig",
    "company": "Air India",
    "industry": "Airlines",
    "vendor": "Microsoft Azure OpenAI",
    "use_case": "AI.g customer service virtual agent",
    "type": "Customer-facing agent",
    "status": "Scaled",
    "evidence_date": "2026-02-11",
    "date_basis": "published",
    "source_url": "https://www.microsoft.com/en/customers/story/26047-air-india-azure-openai-in-foundry-models",
    "evidence_quote": "making Air India the first airline worldwide to deploy generative AI for customer service at scale",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "citi-assist-stylus",
    "company": "Citigroup",
    "industry": "Banking",
    "vendor": "Not stated in source",
    "use_case": "Citi Assist (policy search) and Citi Stylus (document tools) for employees",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2024-12-18",
    "date_basis": "published",
    "source_url": "https://www.cdomagazine.tech/aiml/citigroup-launches-ai-tools-for-140000-employees-across-8-countries",
    "evidence_quote": "These tools are being rolled out this month in the United States, Canada, Hungary, India, Ireland, Poland, Singapore, and the United Kingdom",
    "notes": "Headline: tools for 140,000 employees across 8 countries.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "bbva-chatgpt-enterprise",
    "company": "BBVA",
    "industry": "Banking",
    "vendor": "OpenAI ChatGPT Enterprise",
    "use_case": "Employee assistant and internal GPT store",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2025-05-12",
    "date_basis": "published",
    "source_url": "https://www.bbva.com/en/innovation/bbva-expands-its-agreement-with-openai-to-11000-chatgpt-licences-for-the-banks-employees/",
    "evidence_quote": "BBVA expands its agreement with OpenAI to 11,000 ChatGPT licences for the bank's employees",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "starbucks-automated-counting",
    "company": "Starbucks",
    "industry": "Restaurants",
    "vendor": "NomadGo",
    "use_case": "Automated Counting inventory tool in 11,300 North American stores",
    "type": "Operations agent",
    "status": "Killed",
    "evidence_date": "2026-05-18",
    "date_basis": "published",
    "source_url": "https://www.geekwire.com/2026/report-starbucks-scrapped-an-ai-inventory-tool-and-left-a-seattle-area-startup-blindsided/",
    "evidence_quote": "on May 18, Starbucks formally notified baristas that Automated Counting was retired",
    "notes": "Also reported by Fortune: https://fortune.com/2026/05/28/starbucks-quietly-retired-ai-inventory-agent-barista-complaints-hallucinations/",
    "checked_on": "2026-10-17"
  },
  {
    "id": "starbucks-green-dot-assist",
    "company": "Starbucks",
    "industry": "Restaurants",
    "vendor": "Not stated in source",
    "use_case": "Green Dot Assist barista helper on store iPads",
    "type": "Employee assistant",
    "status": "Production",
    "evidence_date": "2026-05-28",
    "date_basis": "published",
    "source_url": "https://fortune.com/2026/05/28/starbucks-quietly-retired-ai-inventory-agent-barista-complaints-hallucinations/",
    "evidence_quote": "The coffeehouse's recent AI deployments include Green Dot Assist",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "agicap-in-app-assistant",
    "company": "Agicap",
    "industry": "Finance software",
    "vendor": "Not stated in source",
    "use_case": "Conversational assistant inside a treasury product",
    "type": "Customer-facing agent",
    "status": "Killed",
    "evidence_date": "2026-03-09",
    "date_basis": "published",
    "source_url": "https://www.phacetlabs.com/podcast/why-agicap-tested-an-ai-assistant-and-then-removed-it",
    "evidence_quote": "We tried it, but eventually decided to put it aside.",
    "notes": "Removed for low usage, per the CEO.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "adt-sierra-agent",
    "company": "ADT",
    "industry": "Home security",
    "vendor": "Sierra",
    "use_case": "Customer care agent for Help Centre questions",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://sierra.ai/customers/adt",
    "evidence_quote": "ADT launched a Sierra AI agent to handle a variety of customer Help Centre questions",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "siriusxm-harmony",
    "company": "SiriusXM",
    "industry": "Media",
    "vendor": "Sierra",
    "use_case": "Harmony AI customer support agent",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2025-12-04",
    "date_basis": "published",
    "source_url": "https://sierra.ai/blog/siriusxm-adp-announcement",
    "evidence_quote": "Harmony, the service's AI customer support agent",
    "notes": "Vendor-published announcement.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "duolingo-det-decagon",
    "company": "Duolingo (Duolingo English Test)",
    "industry": "Education technology",
    "vendor": "Decagon",
    "use_case": "Chat support for test takers",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://decagon.ai/case-studies/duolingo",
    "evidence_quote": "In just one month, Decagon was live and handling chat inquiries",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "notion-decagon",
    "company": "Notion",
    "industry": "Software",
    "vendor": "Decagon",
    "use_case": "Customer support agent",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://decagon.ai/case-studies/notion",
    "evidence_quote": "The first major impact of implementing Decagon was ticket resolution time improved up to 34%.",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "mercado-libre-decagon",
    "company": "Mercado Libre",
    "industry": "E-commerce and fintech",
    "vendor": "Decagon",
    "use_case": "Voice AI agents replacing IVR menus",
    "type": "Voice agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://decagon.ai/case-studies/mercado-libre",
    "evidence_quote": "Decagon's agents delivered natural, flowing dialogue that customers responded to with confidence.",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "raleigh-servicenow-alli",
    "company": "City of Raleigh",
    "industry": "Public sector",
    "vendor": "ServiceNow",
    "use_case": "Alli, L1 IT service desk AI specialist",
    "type": "Employee assistant",
    "status": "Production",
    "evidence_date": "2026-10-08",
    "date_basis": "published",
    "source_url": "https://newsroom.servicenow.com/press-releases/details/2026/Raleigh-North-Carolina-reduces-IT-service-desk-costs-by-66-with-ServiceNow-AI-agents/default.aspx",
    "evidence_quote": "the city put 'Alli,' its L1 IT Service Desk AI Specialist, into production.",
    "notes": "Vendor press release.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "rossmann-servicenow",
    "company": "Dirk Rossmann GmbH",
    "industry": "Retail",
    "vendor": "ServiceNow",
    "use_case": "Six AI agents for classification, prioritization and incident resolution",
    "type": "Operations agent",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://diginomica.com/servicenow-knowledge-2026-beyond-pilots-emea-customers-ai-scale",
    "evidence_quote": "The company is now live across 800 stores, deploying into the next 50",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "ey-servicenow-agents",
    "company": "EY",
    "industry": "Professional services",
    "vendor": "ServiceNow",
    "use_case": "Service desk resolution-note agent and employee self-service agent",
    "type": "Employee assistant",
    "status": "Production",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://www.servicenow.com/customers/ey-ai.html",
    "evidence_quote": "The new AI agent now handles 12,000 actions per day.",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "gannett-ledeai",
    "company": "Gannett",
    "industry": "Media",
    "vendor": "LedeAI",
    "use_case": "Automated high school sports articles",
    "type": "Content agent",
    "status": "Killed",
    "evidence_date": "2023-08-30",
    "date_basis": "published",
    "source_url": "https://www.cnn.com/2023/08/30/tech/gannett-ai-experiment-paused",
    "evidence_quote": "Gannett has paused its experiment with LedeAI in all of its local markets that had been using the service",
    "notes": "Paused.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "cnet-ai-articles",
    "company": "CNET (Red Ventures)",
    "industry": "Media",
    "vendor": "Not stated in source",
    "use_case": "AI-generated articles",
    "type": "Content agent",
    "status": "Killed",
    "evidence_date": "2023-01-20",
    "date_basis": "published",
    "source_url": "https://www.theverge.com/2023/1/20/23564311/cnet-pausing-ai-articles-bot-red-ventures",
    "evidence_quote": "CNET will pause publication of stories generated using artificial intelligence",
    "notes": "Paused \"for now\".",
    "checked_on": "2026-10-17"
  },
  {
    "id": "lowes-mylow",
    "company": "Lowe's",
    "industry": "Retail",
    "vendor": "OpenAI",
    "use_case": "Mylow customer-facing home improvement advisor",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2025-03-05",
    "date_basis": "published",
    "source_url": "https://corporate.lowes.com/newsroom/press-releases/lowes-launches-first-ai-powered-home-improvement-virtual-advisor-03-05-25",
    "evidence_quote": "Developed in collaboration with OpenAI",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "lowes-mylow-companion",
    "company": "Lowe's",
    "industry": "Retail",
    "vendor": "Not stated in source (built on the Mylow foundation)",
    "use_case": "Mylow Companion for store associates",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2025-05-05",
    "date_basis": "published",
    "source_url": "https://corporate.lowes.com/newsroom/press-releases/lowes-deploys-first-scale-ai-assistant-retail-associates-05-05-25",
    "evidence_quote": "The launch to all associates across Lowe's more than 1,700 stores",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "ibm-askhr",
    "company": "IBM",
    "industry": "Technology",
    "vendor": "IBM watsonx Orchestrate (in-house)",
    "use_case": "AskHR agent for employee HR requests",
    "type": "Employee assistant",
    "status": "Scaled",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://www.ibm.com/case-studies/ibm-askhr",
    "evidence_quote": "AskHR also achieved a 94% containment rate of common questions",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "amazon-q-java-upgrades",
    "company": "Amazon",
    "industry": "Technology",
    "vendor": "Amazon Q Developer (in-house)",
    "use_case": "Agent-assisted Java 8/11 to 17 upgrades",
    "type": "Coding agent",
    "status": "Scaled",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://aws.amazon.com/blogs/devops/amazon-q-developer-just-reached-a-260-million-dollar-milestone/",
    "evidence_quote": "Amazon has migrated tens of thousands of production applications from Java 8 or 11 to Java 17 with assistance from Amazon Q Developer.",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "vodafone-supertobi",
    "company": "Vodafone",
    "industry": "Telecom",
    "vendor": "Microsoft Azure OpenAI",
    "use_case": "SuperTOBi customer virtual assistant",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2024-07-04",
    "date_basis": "published",
    "source_url": "https://www.vodafone.com/news/newsroom/technology/meet-super-tobi-vodafone-s-new-generative-ai-virtual-assistant-now-serving-customers-in-multiple-countries",
    "evidence_quote": "Vodafone's new Generative AI virtual assistant now serving customers in multiple countries",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "bofa-erica",
    "company": "Bank of America",
    "industry": "Banking",
    "vendor": "Not stated in source",
    "use_case": "Erica virtual financial assistant",
    "type": "Customer-facing agent",
    "status": "Scaled",
    "evidence_date": "2025-08-20",
    "date_basis": "published",
    "source_url": "https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html",
    "evidence_quote": "surpassing 3 billion client interactions",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "walmart-sparky",
    "company": "Walmart",
    "industry": "Retail",
    "vendor": "Not stated in source",
    "use_case": "Sparky customer shopping agent in the Walmart app",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2025-07-24",
    "date_basis": "published",
    "source_url": "https://tech.walmart.com/content/walmart-global-tech/en_us/blog/post/all-in-on-agents.html",
    "evidence_quote": "Sparky, our customer shopping agent, is already live in the Walmart app",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "wendys-freshai",
    "company": "Wendy's",
    "industry": "Restaurants",
    "vendor": "Not stated in source",
    "use_case": "FreshAi drive-thru voice ordering",
    "type": "Voice agent",
    "status": "Production",
    "evidence_date": "2025-05-02",
    "date_basis": "published",
    "source_url": "https://www.wendys.com/blog/wendysr-square-deal-blog/transforming-ordering-experience-wendys-freshai-update",
    "evidence_quote": "What began as a pilot project in just two states in 2024 has expanded nationwide.",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "allianz-project-nemo",
    "company": "Allianz Australia",
    "industry": "Insurance",
    "vendor": "Not stated in source",
    "use_case": "Project Nemo: multi-agent handling of small food spoilage claims",
    "type": "Operations agent",
    "status": "Pilot",
    "evidence_date": "2026-10-17",
    "date_basis": "accessed",
    "source_url": "https://www.insurancenews.com.au/insurtech/ai-trial-provides-blueprint-for-future-allianz-says",
    "evidence_quote": "The Australian pilot provides a blueprint for broader application",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "air-canada-chatbot",
    "company": "Air Canada",
    "industry": "Airlines",
    "vendor": "Not stated in source",
    "use_case": "Website customer chatbot",
    "type": "Customer-facing agent",
    "status": "Killed",
    "evidence_date": "2024-04",
    "date_basis": "published (month only)",
    "source_url": "https://www.cmswire.com/customer-experience/exploring-air-canadas-ai-chatbot-dilemma/",
    "evidence_quote": "as of April 2024, the bot is no longer available on the airline's website.",
    "notes": "Followed a tribunal ruling on the bot's bereavement fare advice.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "who-gives-a-crap-email-agent",
    "company": "Who Gives A Crap",
    "industry": "Consumer goods",
    "vendor": "Not stated in source",
    "use_case": "AI agent writing some customer emails",
    "type": "Customer-facing agent",
    "status": "Killed",
    "evidence_date": "2026-07-08",
    "date_basis": "published",
    "source_url": "https://www.smartcompany.com.au/retail/who-gives-a-crap-suspends-ai-agent-email-error-prices-would-double/",
    "evidence_quote": "Once identified, we immediately shut down the email agent",
    "notes": "Suspended after an email wrongly said a price would more than double.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "woolworths-olive",
    "company": "Woolworths (Australia)",
    "industry": "Grocery retail",
    "vendor": "Not stated in source",
    "use_case": "Olive phone and chat assistant",
    "type": "Voice agent",
    "status": "Production",
    "evidence_date": "2026-02-27",
    "date_basis": "published",
    "source_url": "https://www.nbcnews.com/world/australia/supermarket-giant-reins-ai-assistant-claiming-human-rcna260932",
    "evidence_quote": "The chatbot, known as Olive, provides a 24-hour service answering phone calls from customers of Woolworths in Australia",
    "notes": "Scripted personal anecdotes were removed after complaints.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "octopus-energy-ai-email",
    "company": "Octopus Energy",
    "industry": "Energy",
    "vendor": "Not stated in source",
    "use_case": "AI-drafted replies to customer emails",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2023-05-08",
    "date_basis": "published",
    "source_url": "https://www.yorkshirepost.co.uk/business/ai-now-doing-work-of-250-people-three-months-after-launch-octopus-energy-boss-reveals-4133923",
    "evidence_quote": "the company first started using AI to answer customer emails in February",
    "notes": "",
    "checked_on": "2026-10-17"
  },
  {
    "id": "hr-block-ai-tax-assist",
    "company": "H&R Block",
    "industry": "Tax and financial services",
    "vendor": "Microsoft Azure OpenAI",
    "use_case": "AI Tax Assist for DIY online filers",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2024-05-21",
    "date_basis": "published",
    "source_url": "https://www.microsoft.com/en/customers/story/1771647415089854527-hrblock-azure-ai-studio-professional-services-en-united-states",
    "evidence_quote": "Released in early December 2023, AI Tax Assist is available 24/7",
    "notes": "Vendor-published case study.",
    "checked_on": "2026-10-17"
  },
  {
    "id": "paidleave-ai-moms-first",
    "company": "Moms First (PaidLeave.ai)",
    "industry": "Nonprofit",
    "vendor": "OpenAI API",
    "use_case": "Generative AI chatbot helping parents and employers navigate state paid family leave programs",
    "type": "Customer-facing agent",
    "status": "Production",
    "evidence_date": "2024-09-24",
    "date_basis": "published",
    "source_url": "https://momsfirst.us/after-viral-new-york-pilot-paidleave-ai-expands-nationally-to-increase-paid-family-leave-adoption/",
    "evidence_quote": "Moms First is expanding Paidleave.ai nationally to include all nine states plus Washington DC with live paid family leave programs",
    "notes": "Started as a New York pilot in December 2023, per the same source.",
    "checked_on": "2026-10-17"
  }
]