ADT . Home security
Customer care agent for Help Centre questions
Production
Pilot
Production
Scaled
Killed
ADT launched a Sierra AI agent to handle a variety of customer Help Centre questionsFrom the source, 2026-10-17 (source shows no clear date; this is when we checked it)
What happened
ADT, the home security company, launched an AI agent from Sierra to answer customer Help Centre questions, from troubleshooting a beeping system to billing and password questions. Sierra's case study says the agent will soon also let customers make payments and reschedule service visits. ADT chose customer care as the place to start its wider use of AI. This is a vendor-published account.
Sources
- Company
- ADT
- Industry
- Home security
- Vendor / platform
- Sierra
- Type
- Customer-facing agent
- Status
- Production
- Evidence date
- 2026-10-17 (source shows no clear date; this is when we checked it)
- Source
- https://sierra.ai/customers/adt
- Notes
- Vendor-published case study.
- Last checked
- 2026-10-17
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.