EY . Professional services
Service desk resolution-note agent and employee self-service agent
Production
Pilot
Production
Scaled
Killed
The new AI agent now handles 12,000 actions per day.From the source, 2026-10-17 (source shows no clear date; this is when we checked it)
What happened
EY built ServiceNow AI agents for its service desk, which handles more than a million tickets a year across 30 desks. One agent drafts resolution notes that service desk staff approve before closing a ticket, and ServiceNow's case study says it handles 12,000 actions a day. EY then added a self-service agent for all employees on its portal. This is a vendor-published account.
Sources
- Company
- EY
- Industry
- Professional services
- Vendor / platform
- ServiceNow
- Type
- Employee assistant
- Status
- Production
- Evidence date
- 2026-10-17 (source shows no clear date; this is when we checked it)
- Source
- https://www.servicenow.com/customers/ey-ai.html
- Notes
- Vendor-published case study.
- Last checked
- 2026-10-17
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.