IBM . Technology
AskHR agent for employee HR requests
Scaled
Pilot
Production
Scaled
Killed
AskHR also achieved a 94% containment rate of common questionsFrom the source, 2026-10-17 (source shows no clear date; this is when we checked it)
What happened
IBM has refined its internal HR virtual agent, AskHR, over six years, and says it now automates more than 80 HR tasks and handles over 2.1 million employee conversations a year. In 2025 IBM added watsonx Orchestrate to extend its generative AI and agent capabilities. AI handles routine questions such as payslips and vacation requests, while human advisors take more complex needs. IBM reports a 94% containment rate for common questions.
Sources
- Company
- IBM
- Industry
- Technology
- Vendor / platform
- IBM watsonx Orchestrate (in-house)
- Type
- Employee assistant
- Status
- Scaled
- Evidence date
- 2026-10-17 (source shows no clear date; this is when we checked it)
- Source
- https://www.ibm.com/case-studies/ibm-askhr
- Last checked
- 2026-10-17
Status reflects only what the linked source states on the evidence date. If it changed, Suggest an update.