Launching Oct 2026
Which enterprise AI agents actually shipped, and which stalled?
A public registry of named AI agent projects at large organizations. Each one is tagged Pilot, Production, Scaled, or Killed, with the public source behind every status.
ProductionCity of RaleighAlli, L1 IT service desk AI specialist2026-10-08KilledWho Gives A CrapAI agent writing some customer emails2026-07-08ProductionStarbucksGreen Dot Assist barista helper on store iPads2026-05-28KilledStarbucksAutomated Counting inventory tool in 11,300 North American...2026-05-18KilledAgicapConversational assistant inside a treasury product2026-03-09ProductionWoolworths (Australia)Olive phone and chat assistant2026-02-27ScaledAir IndiaAI.g customer service virtual agent2026-02-11KilledNew York City governmentMyCity chatbot answering business rules questions2026-02-04ProductionSiriusXMHarmony AI customer support agent2025-12-04ProductionTaco BellVoice AI drive-thru ordering2025-08-29ProductionCommonwealth Bank of AustraliaAI voice bot in customer service call centres2025-08-21ScaledBank of AmericaErica virtual financial assistant2025-08-20
The registry
Every project, every source.
Search and filter by status, industry, or type. Click a column to sort. Open any row for the quote and the link.
| Company / use case↕ | Status↕ | Vendor↕ | Industry↕ | Evidence↕ |
|---|---|---|---|---|
| City of Raleigh Alli, L1 IT service desk AI specialist |
Production | ServiceNow | Public sector | 2026-10-08 |
| Who Gives A Crap AI agent writing some customer emails |
Killed | Not stated in source | Consumer goods | 2026-07-08 |
| Starbucks Green Dot Assist barista helper on store iPads |
Production | Not stated in source | Restaurants | 2026-05-28 |
| Starbucks Automated Counting inventory tool in 11,300 North American stores |
Killed | NomadGo | Restaurants | 2026-05-18 |
| Agicap Conversational assistant inside a treasury product |
Killed | Not stated in source | Finance software | 2026-03-09 |
| Woolworths (Australia) Olive phone and chat assistant |
Production | Not stated in source | Grocery retail | 2026-02-27 |
| Air India AI.g customer service virtual agent |
Scaled | Microsoft Azure OpenAI | Airlines | 2026-02-11 |
| New York City government MyCity chatbot answering business rules questions |
Killed | Microsoft Azure | Public sector | 2026-02-04 |
| SiriusXM Harmony AI customer support agent |
Production | Sierra | Media | 2025-12-04 |
| Taco Bell Voice AI drive-thru ordering |
Production | Not stated in source | Restaurants | 2025-08-29 |
| Commonwealth Bank of Australia AI voice bot in customer service call centres |
Production | Not stated in source | Banking | 2025-08-21 |
| Bank of America Erica virtual financial assistant |
Scaled | Not stated in source | Banking | 2025-08-20 |
| Walmart Sparky customer shopping agent in the Walmart app |
Production | Not stated in source | Retail | 2025-07-24 |
| Goldman Sachs Autonomous coding agent working alongside the firm's developers |
Pilot | Cognition (Devin) | Banking | 2025-07-11 |
| Goldman Sachs GS AI Assistant for summarizing, drafting, data analysis and translation |
Scaled | In-house (multiple approved LLMs) | Banking | 2025-06-23 |
| JPMorganChase LLM Suite generative AI platform for employees |
Scaled | In-house | Banking | 2025-06-03 |
| BBVA Employee assistant and internal GPT store |
Scaled | OpenAI ChatGPT Enterprise | Banking | 2025-05-12 |
| Lowe's Mylow Companion for store associates |
Scaled | Not stated in source (built on the Mylow foundation) | Retail | 2025-05-05 |
| Wendy's FreshAi drive-thru voice ordering |
Production | Not stated in source | Restaurants | 2025-05-02 |
| Lowe's Mylow customer-facing home improvement advisor |
Production | OpenAI | Retail | 2025-03-05 |
| Lyft Customer care AI assistant |
Production | Anthropic Claude via Amazon Bedrock | Transportation | 2025-02-06 |
| Citigroup Citi Assist (policy search) and Citi Stylus (document tools) for employees |
Scaled | Not stated in source | Banking | 2024-12-18 |
| Moms First (PaidLeave.ai) Generative AI chatbot helping parents and employers navigate state paid family leave programs |
Production | OpenAI API | Nonprofit | 2024-09-24 |
| Vodafone SuperTOBi customer virtual assistant |
Production | Microsoft Azure OpenAI | Telecom | 2024-07-04 |
| McDonald's Automated Order Taker for drive-thru voice ordering in 100+ US restaurants |
Killed | IBM | Restaurants | 2024-06-17 |
| H&R Block AI Tax Assist for DIY online filers |
Production | Microsoft Azure OpenAI | Tax and financial services | 2024-05-21 |
| Air Canada Website customer chatbot |
Killed | Not stated in source | Airlines | 2024-04 |
| Klarna Customer service assistant handling refunds, returns, payments and disputes |
Production | OpenAI | Fintech | 2024-02-27 |
| DPD AI element of online customer support chat |
Killed | Not stated in source | Logistics | 2024-01-19 |
| Gannett Automated high school sports articles |
Killed | LedeAI | Media | 2023-08-30 |
| Octopus Energy AI-drafted replies to customer emails |
Production | Not stated in source | Energy | 2023-05-08 |
| CNET (Red Ventures) AI-generated articles |
Killed | Not stated in source | Media | 2023-01-20 |
| Morgan Stanley AI @ Morgan Stanley Debrief: meeting notes, action items and draft follow-up emails for advisors |
Production | OpenAI | Wealth management | 2026-10-17 * |
| Nubank Agent-driven migration of a multi-million line ETL monolith |
Production | Cognition (Devin) | Fintech | 2026-10-17 * |
| Wiley Conversational customer self-service |
Pilot | Salesforce Agentforce | Publishing and education | 2026-10-17 * |
| ADT Customer care agent for Help Centre questions |
Production | Sierra | Home security | 2026-10-17 * |
| Duolingo (Duolingo English Test) Chat support for test takers |
Production | Decagon | Education technology | 2026-10-17 * |
| Notion Customer support agent |
Production | Decagon | Software | 2026-10-17 * |
| Mercado Libre Voice AI agents replacing IVR menus |
Production | Decagon | E-commerce and fintech | 2026-10-17 * |
| Dirk Rossmann GmbH Six AI agents for classification, prioritization and incident resolution |
Production | ServiceNow | Retail | 2026-10-17 * |
| EY Service desk resolution-note agent and employee self-service agent |
Production | ServiceNow | Professional services | 2026-10-17 * |
| IBM AskHR agent for employee HR requests |
Scaled | IBM watsonx Orchestrate (in-house) | Technology | 2026-10-17 * |
| Amazon Agent-assisted Java 8/11 to 17 upgrades |
Scaled | Amazon Q Developer (in-house) | Technology | 2026-10-17 * |
| Allianz Australia Project Nemo: multi-agent handling of small food spoilage claims |
Pilot | Not stated in source | Insurance | 2026-10-17 * |
* Source page shows no clear date; the date is when we checked it and saw the stated status.
The weekly brief
What went live, what scaled, what got quietly switched off.
One short email a week with every status change and the source behind it.